Guarantee policies

Our goal is that when you get an Erika Valencia jewel you feel 100% satisfied with your purchase.
If for any reason you are not satisfied, you have up to 30 days for a change and for the return of money you have 5 business days from the delivery of the product to return it in perfect condition.

Changes

If you want to exchange a product for another, you have up to 5 business days from the delivery of the same, to send it back to Erika Valencia.

  • Tell us the reason for the change or return via email: info@erikavalencia.com and send me a message at whatsapp (57) 314 7713679 to know that you sent the email. 
  • Send the product with the return guide form fully filled out (see below) to: Calle 9A SUR 25 101, Apt 203 Edificio Tordesillas, 050021 Medellín, Antioquia, Colombia.
  • Once the product is received, Erika Valencia will have 3 business days to verify the conditions of the part, validate and approve the change.

    You must send the original part (s), that have not been used, that are in perfect condition and just as you received it with its original packaging and labels, so the product will not suffer alterations during transport.

  • If the change is approved, you will receive your new product at the shipping address of the original order.

Note:
In all exchanges and returns, the cost of the return is borne by the sending party. After the second change, the shipping cost will be fully borne by the customer.

Returns

If you want to return the product and / or request a refund, you have up to 5 business days from the delivery of the product to send it back to Erika Valencia.

In the event that all the aforementioned product conditions are met, Erica Valencia.com will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 days calendar.

In accordance with numeral 7 of article 47 of Law 1480, goods for personal use are exempted from the right of withdrawal. Important: In accordance with the right of withdrawal, Law 1480 of 2011 art. 47, the maximum time to exercise this right is 5 business days from the delivery of the product by Erika Valencia.com.

The product must be returned in the same condition that you received it. Transportation costs and others, incurred in the return will be assumed by the customer.

Note:
In all exchanges and returns, the cost of the return is borne by the sending party. After the second change, the shipping cost will be fully borne by the customer.


Warranty

We offer a 100% guarantee for up to 30 days after purchase, only if there are irregularities, manufacturing defects, or technical failures in the part you received; In this case, Erika Valencia will return the new part or the money for your total satisfaction.

The warranty will not apply if the product shows signs of misuse by the customer, the part cannot have been used, or damaged or deteriorated due to misuse by the customer. It is very important for us to know the reason for your dissatisfaction with the product.


Send us the following information to the email:
info@erikavalencia.com and a message to whatsapp (57) 314 7713679 to know that you sent the email.

Note:
Once we receive your data, we will send you the Return Guide to your email, which you must print and attach to the product of the warranty. DHL mail service will arrive at the address you filled out in your initial order, to pick up your package. Do not worry that the cost of this shipment is assumed by the company because it is a guarantee.

  • Product name and type (to identify the product you want to change):
  • Reason for change:
  • Your name:
  • Your ID number:
  • Address:
  • City:
  • Province / state:
  • Zip code:
  • Country:
  • Phone / Cell:
  • Email:
  • Pickup date and time:

When we receive the product we will make the corresponding review and we will give you an answer as soon as possible, to indicate when you will receive your new product.