Returns & Exchanges

Exchanges and refunds

You have up to 5 business days from the delivery of the product to send it back to Erika Valencia.

1- Tell us the reason for the change or return via email: info@erikavalencia.com and send me a message at whatsapp (57) 314 7713679 to know that you sent the email.

2- Send the product with the return guide to: Calle 9A SUR 25 101, Apt 203 Edificio Tordecillas, 050021 Medellin Antioquia, Colombia.

3- Once the product is received, Erika Valencia.com will have 3 business days to verify the conditions of the piece and continue with the exchange process.

You must send the original part (s), that have not been used, that are in perfect condition and just as you received it with its original packaging and labels, so the product will not suffer alterations during transport .

4- You will receive your new product at the shipping address of the original order.

Note:

In all exchanges and returns, the cost of the return is borne by the sending party. After the second change, the shipping cost will be fully assumed by the customer.